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Legal
The terms that apply when you book and use our cleaning services.
These Terms & Conditions govern the cleaning services provided by Clean Brand ("we", "us", or "our") to you, the client. By requesting a quote, making a booking, or using our services, you agree to be bound by these terms.
We provide residential and commercial cleaning services as described in your quote or booking confirmation. The specific scope of work, frequency, and any special requirements will be agreed with you before the service begins.
Quotes are provided free of charge and are based on the information you supply about the property and the work required. If the actual condition or scope of work differs significantly from what was described, we may need to revise the quote before proceeding. All prices are in Australian dollars.
A booking is confirmed once we have agreed a date, time, and scope of work with you. We will make every reasonable effort to attend at the scheduled time, but occasionally circumstances beyond our control may require us to reschedule. If this happens, we will contact you as soon as possible to arrange an alternative.
If you need to cancel or reschedule, please give us as much notice as possible. We ask for at least 24 hours' notice so that we can offer the time slot to another client. Cancellations made with little or no notice, or where our team is unable to access the property on arrival, may incur a fee.
You are responsible for providing safe and reasonable access to the property at the scheduled time. This includes ensuring that our team can enter the premises and that the areas to be cleaned are accessible. Please let us know in advance of any keys, alarms, pets, or specific access instructions.
Payment is due as set out in your quote or invoice. Unless otherwise agreed in writing, invoices are payable on completion of the service. We accept the payment methods stated on your invoice. Late or unpaid invoices may be subject to reasonable recovery costs.
To help us deliver the best result, we ask that you:
We are committed to delivering a high standard of work on every visit. If you are not satisfied with any aspect of a clean, please contact us within a reasonable time and we will do our best to put it right.
We carry out our work with due care and skill. To the extent permitted by law, our liability is limited to re-performing the affected service or refunding the amount paid for it. Nothing in these terms excludes any rights or guarantees you have under the Australian Consumer Law that cannot lawfully be excluded.
While we take great care in your property, if you believe any damage has been caused by our team, please notify us within 48 hours of the service so that we can investigate and resolve the matter fairly. We are fully insured for your peace of mind.
The safety of our team is important to us. We reserve the right to decline or stop work where a property or situation poses a risk to health or safety until the issue is resolved.
Any personal information you provide is handled in accordance with our Privacy Policy, which forms part of these terms.
These Terms & Conditions are governed by the laws of Western Australia, and you agree to submit to the non-exclusive jurisdiction of the courts of that State.
We may update these Terms & Conditions from time to time. The version published on this page at the time of your booking applies to that service. We encourage you to review this page periodically.
If anything here is unclear, or you would like to discuss a booking, we are happy to help.
